I'll add, that Google search AI integration is quite good. I'm actually amazed how well it works, given the scale of Google Search. Nowadays I don't click search results in 50% of searches, because Google AI outputs response good enough for me.

The problem is that they made huge time consuming investments in technology to make copilot work with the various O365 controls, then confused everyone by slathering copilot on everything.

Probably but it might not matter. They don't really need to compete on quality, just the simplicity of selling a suite that's bundled together to enterprise in the same way they did with Teams which is inferior to Slack in pretty much everyway (last time I had to use it anyway). Isn't their advantage always sales and distribution? Maybe its different this time, I don't know.

Microsoft hired the infamous guy from Inflection AI and fired the one responsible for Bing Chat which was actually good and it's all downhill from there. Bing Chat actually made Google nervous!

Even with their failures Microsoft still has OpenAI over a barrel.

Access to their IP, and 20% of revenue (not profit).

The biggest problem with Microsoft is their UX. From finding out where to actually use their products, to signing in, wading through modals, popups, terms and agreements, redirects that don’t work and links that point to nowhere. Along the way you’ll run into inconsistent, decades old UI elements and marketing pages that fully misunderstand why you’re there.

It’s a big, unsolvable mess that will forever prevent them from competing with legacy-free, capable startups.

They should delete all their public facing websites and start over.

The lack of a true first-party model is glaring now that everyone else is racing ahead with their own stacks

Wonder why they’re going so slowly…

(& small typo, “Proclarity” = *Perplexity)

How have they failed? They still get 49% of openAI’s profits so if openAI wins, Microsoft wins.