I think tipping culture has changed a lot in the last 5 years or so, driven mainly by the point-of-sale machines that request tips for seemingly adding no value. I think people have reached the point of tipping fatigue.
Definitely. I also think it has blurred the lines even more, and exposes how arbitrary it is. Do I tip if I scan from a QR code and order, where I have almost no interactions with the server? How is it any different than counter service? All that changed is instead of self-service order it is self-service pickup. I probably still have to flag down a server to get utensils or water.
Why did the tip percentage go up from 15% as the norm to like 18-20%? It’s a percentage so if things go up in price so does the tip. At what point is it their job vs quality of service? Why don’t we tip fast food workers, because they probably face more abuse / deal with unruly customers more than dine-in (at least from experience).
Definitely. I also think it has blurred the lines even more, and exposes how arbitrary it is. Do I tip if I scan from a QR code and order, where I have almost no interactions with the server? How is it any different than counter service? All that changed is instead of self-service order it is self-service pickup. I probably still have to flag down a server to get utensils or water.
Why did the tip percentage go up from 15% as the norm to like 18-20%? It’s a percentage so if things go up in price so does the tip. At what point is it their job vs quality of service? Why don’t we tip fast food workers, because they probably face more abuse / deal with unruly customers more than dine-in (at least from experience).
Can you tell I think about this a lot? lol