The author is located in Italy, where "it's the truth" is not an absolute defense against defamation like you say - basically, here, causing "reputational harm" is actually against the law, even if you are telling the truth. There are a few exceptions like social interest which may apply, but it is a dangerous game to play because you need to prove that to the courts, as opposed to just proving what you wrote is what actually happened.
It's a curse we also inherited in Brazil. Companies can't have any marketing mentioning their competitors or they face lawsuits.
Plus, any court proceedings in Italy can routinely take decades, destroying one's life even if they are completely innocent, even if the complaint is trivial, even if the complainant is obviously malicious.