> I've never talked to anyone outside of tech circles like this that has any inkling that Google just shutters people's digital lives with no warning or recourse.

Because they generally don't do this. The people who get suspended are not just normies using gmail. They are (as in this case) running complicated services doing a lot of access to Google APIs and though likely with no bad intent are activating tripwires that Google has set up to detect abuse.

Even for people in tech using Gmail as the primary email is still quite common. Outside of tech Google is perceived as utility like tap water.

Only if you're not paying attention. Case comes to mind, their AI decided it was child sexual abuse images. No, it was a picture of their toddler's penis being sent to his pediatrician. The cops cleared him, last I heard he remains banned by Google.

> I've never talked to anyone outside of tech circles like this that has any inkling that Google just shutters people's digital lives with no warning or recourse.

I thought I was specific enough but seems maybe I wasn't clear enough. I'm specifically talking about "outside of tech circles" (hence the "Even people who aren't computer techies"). I'm talking about acquaintances that works in retail stores, gas stations and similar, even these people seem averse to Google today when I've chatted with them about it for unrelated reasons.

Maybe it's because this is in Europe and people generally have more measured views of US companies, especially as of late? Not sure how it looks/seems in other parts in the world, but since I'm bound to one location, I definitely live in some sort of local bubble here like everyone else on this earth, not gonna lie :)