When did you last use their support? 15 years ago, I needed to click 1 button to chat with support instantly about a faulty iPod I bought. They issued a refund and return mail label instantly.

3 months ago, I had to navigate multiple froms and dropdowns to even reach a chat representative. And when I did, they had none of the information I spent several minutes filling out. The rep then grilled me about my order, seemingly incredulous that Amazon had sent me a "new" product that was clearly used and repackaged when I opened it (this has been common for years as Amazon commingles its own stock with that of 3rd party sellers).

I can't tell if this is sarcasm or not. I remember when their customer service was truly great, about 20 years ago. Now it is not great, but still much better than car dealers, IMO.

this has to be satire right?

I can't imagine any support experience worse than dealing with Amazon "customer support"

christ help you if you mix that with a car dealership