alt Hacker News> And have you called a large company for any reason lately? Could be your telco provider, your bank, public transport company, whatever. You call them, because online contact means haggling with an AI chatbot first to finally give up and shunt you over to an actual person who can help, and contact forms and e-mail have been killed off. Calling is not exactly as bad, but step one nowadays is 'please describe what you're calling for', where some LLM will try to parse that, fail miserably, and then shunt you to an actual person
All of this predates LLMs (what “AI” means today) becoming a useful product. All of this happened already with previous generations of “AI”.
It was just even shittier than the version we have today.
It was also shittier than the version we had before it (human receptionists).
This is what I always think of when I imagine how AI will change the world and daily life. Automation doesn't have to be better (for the customer, for the person using it, for society) in order to push out the alternatives. If the automation is cheap enough, it can be worse for everyone, and still change everything. Those are the niches in ehich I'm most certain will be here to stay— because sometimes, it hardly matters if it's any good.