Yeah, additionally imagine supporting something like that: "Yeah, I cannot reproduce your issue because things on my end look different". A nightmare for sure.
I agree this is a real problem.
We will need a new set of tools to help developers with this.
Just like a whole set of web analytics, logging, feedback tools were built when we moved to the web.
Before you could just gather feedback from your employee interactions, or by watching customers in your store.
I don't see this as categorically different, but the tools do not exist today.
And not being able to have any usable bloody documentation!
I agree this is a real problem.
We will need a new set of tools to help developers with this.
Just like a whole set of web analytics, logging, feedback tools were built when we moved to the web.
Before you could just gather feedback from your employee interactions, or by watching customers in your store.
I don't see this as categorically different, but the tools do not exist today.