I worked for IBM Cloud about 6+ years ago. While there, we had to connect to a Softlayer VPN to get into our Jira instance. My VPN account and Jira account never got provisioned so I couldn't connect nor see the Jira board. My team-mates couldn't even assign a ticket to me b/c of this. They would just put my initial's in the ticket summary and send me a slack of the details.

It was right before I left that we got our own Jira instance. This was all around the time of the Red Hat acquisition. I remember the announcement b/c we used SuSE for everything IIRC.