I don't work at Github but I'd read here recently that they've been undergoing a herculean migration from whichever cloud provider they were on to Azure since their Microsoft acquisition, and that it coincides with an increase in outages. I'm guessing that the solution here was probably just to not do that and it's too late.

GitHub was already done years ago. The ideal solution was in hand as of ~2020. Nearly every release since then has brought some kind of regression.

It's just a metric, not "whining". Besides, if complaining about companies (whether it's Github/Microsoft, Anthropic, Google, etc) without offering a solution is out-of-bounds, that probably knocks out 50% of the posts and comments on HN.

because Microsoft are known for listening to their customers?

this trivial bug fix took more than a year to be merged:

https://github.com/actions/runner/pull/3157

that bug likely ended up costing customers millions

$Work pays for GitHub, so the implicit solution offered is "take my money and make your service reliable"