Workday, Palantir, ServiceNow - a new generation of Accenture/Oracle et al 'consulting' parasites that wine and dine their way into organisations (and governments) and then bleed them dry. There's a reason software spending endlessly goes up but productivity has flatlined.
ServiceNow is so terrible I genuinely wonder how it is ever deployed anywhere. Seriously, do the purchasers never look at it? Is there no product demo at all during the purchase process? Do the sales people actively hide it or something?
These companies exist because non-tech companies building in-house software for their complex workflows also tend to run millions over budget and create brittle, bespoke software.
Also, I wouldn’t put Palantir in the same bucket as Workday and ServiceNow. It’s expensive, but it does work.