I work in a department that has been using ServiceNow for at least 5 years, and I still do not know how to look up a ticket by ticket number. I just pretend I'm following along when my colleagues reference a ticket.

I just spent a minute poking at it: my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and then the server stopped responding. (Edit: it took 48 seconds to load the ticket.)

They also have a little stopwatch button on some pages that pops up a "Browser Response Time" window that tries to put the blame for slow page load times on the user's browser. Weird, wonder why they need that...

We have something called ServiceNow where I work. It's so horrible that I assumed it was in house.

> ServiceNow is so terrible I genuinely wonder how it is ever deployed anywhere. Seriously, do the purchasers never look at it?

When I first saw ServiceNow, I was impressed - because my point of comparison (I worked for a university at the time) was BMC Remedy, which was terrible. And some years later I did some consulting for a major bank which was using some 3270-based IBM solution (Tivoli something… I believe it has finally been discontinued) and ServiceNow is light years ahead of that too.

I love that ServiceNow has completely broken the back/forward behavior in its own unique way.

Yes, many other sites also break this navigation, but SN takes it to a whole other level.

Want to open and edit multiple records in different tabs? You're a braver soul than I. Better also double check what record you go back to when you click Update. Which is of course different to when you right click and choose Save.

What comes after UI16 for user interface design? Well, UIB, of course. UI16 still looks straight out of 2016.