alt Hacker News> > #1 is doable but would destroy our ability to combat fraud. "Here's how not to get banned next time" is not an email anyone in this space would consider sending.
> Just imagine laws would work that way.
This is how "tipping off" law often works in practice.
As a support agent you often lack full visibility into the treatment or history of the person on the other end of the phone, especially if they're a bad actor. You can't tell them what is or isn't fraudulent behaviour, or what might be construed as such.
But the quote "Here's how not to get banned next time" is rather factitious. It's in fact "we will not even tell you why you got banned".
I don't know what you mean by "tipping off" laws mean, but certainly if you get given a penalty in law (e.g. you get judged in court), you will be told what you have done wrong, and shown proof of it.