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al_borlandyesterday at 2:31 PM4 repliesview on HN

Banning long-time customers in otherwise good-standing for a mistake they made years ago, which would already be settled financially and such a minor cost is wild.

I can imagine something like this has happened to almost everyone.

So much for being the world’s most customer-centric company. That mission is dead.


Replies

thegrim000yesterday at 6:35 PM

99.99% of the time when you read something on the internet and your reaction is "that's wild" / "wow that's crazy" / "that's unbelievable", then what you are reading is in fact likely nowhere near the actual truth / real.

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nijaveyesterday at 4:01 PM

Customer centric ended a few years ago

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yupyupyupsyesterday at 3:48 PM

>the world’s most customer-centric company.

Those are big words Amazon certainly doesn't earn.