alt Hacker NewsBut Kobo is bad too. Try refunding a book. Their website sent me in neverending circles and still I could not find a way to refund. Their stuff requires some specific reader or so. I don't quite remember the details, but I bought a book, thinking to avoid Amazon shit. Then I realized that their stuff sucks and I don't want to buy their blessed device or install special reader software. Also not DRM-free. So I wanted to refund, but couldn't. It is a very bad user experience. The only good experience you get from them is, if you go all in on their software/devices.
Since I couldn't refund, I had to pirate the book as epub/pdf from elsewhere. I decided to never again buy anything from Kobo.
It's not super easy to refund digital goods in general with few exceptions like Steam. I have done it with Kobo but IIRC you have to chat with a CS rep or least you did when I did it.
No where legit is DRM free for eBooks from the big publishers. You don't even have to use the Kobo app since they let you download the ACSM file and use it Adobe Digital Editions which could be used on a computer or ADE supported eReader like Pocketbook (or Kobo!). This has been the case since before they were even called Kobo! And if the publisher offers the book DRM free they just give you a DRM-free ePub instead of the ACSM file.
These days, with the Calibre DeACSM and DeDRM plug-ins you don't even need ADE. It's also trivially easy to remove the DRM from the Kobo desktop app or their readers. It's way easier than Amazon and a way better experience with multiple routes to a DRM free file.