That's not how it works in any sort of job with significant individual responsibility. The institution isn't forcing them to do more work. They take it on voluntarily because they're ambitious or competitive or want to advance a worthy cause. Doing the bare minimum is possible: some people make that choice, and even without a union it usually won't get you fired. But those people usually don't accomplish much. You can't have it both ways.
But if they are ambitiously overloading their schedule with task they can’t handle on their own, they don’t get to complain about the workload they voluntarily signed up for.
And that’s even beside the point as email in not to blame. They would still be voluntarily overloaded in the era of snail mail with letters stacking up on their table.