alt Hacker News> I don't care about that as a consumer.
Until this happens: https://news.ycombinator.com/item?id=43243075. Or, worse, this https://news.ycombinator.com/item?id=46252114 or this https://news.ycombinator.com/item?id=46322556. Megacorps don't care about your requests for support.
> People are very willing to pay for that, but there is no such FLOSS offering as far as I know
https://www.debian.org/consultants/
https://doc.qubes-os.org/en/latest/user/hardware/certified-h...
and much more. Have you tried using search?
This all seems like enterprise solutions. As a consumer, I shouldn't have to look at a list of consultants, as if I was trying to find support for a heavy industrial machine.
FLOSS or non-FLOSS, there is no real European consumer offering for an operating system. That should be the starting point for people who want a thriving European IT industry.
It could very well be based on Linux or whatever. But consumers need support. They need a phone numbers they can call and an e-mail addresses they can write to.
Focusing on consumers instead of corporate or academia is how Apple became so successful.