It's hard to say what this means. They didn't give a single example of the kinds of situations the remote workers help in. I can think of an array of different kinds of situations ranging from "should I continue with this route or turn back" which would be a yes/no dialog box with the car prompting monitoring to real time pedal inputs or emergency stops by people watching the displays constantly.
~~Generally when a company is vague about these things, you should assume there is some very intensive aspect to it undercutting their claims of autonomy or some aspect where people think its dangerous.~~
EDIT: See link below.
I mean, Waymo gives a lot of examples of the situations, in their blog post about Fleet Response where they detail this, released May 21, 2024. They're very explicit that the Waymo Driver autonomous system is in control the entire time.
This isn't something new.
https://waymo.com/blog/2024/05/fleet-response