alt Hacker News> In early December, a 35-year-old passenger from Tanzania was impressed to see that all the handles of the suitcases on the conveyor belt in the baggage claim area were facing the passengers.
> After the luggage is unloaded and collected in the cargo handling area upon arrival at the airport, ground support personnel manually align the handles of the bags and place them on the conveyor belt.
That's a level of attention to detail that we should be striving for in everything we build.
Replies
Freedom2 • today at 8:25 PM
I find that the US is the most likely country to have this attention to detail.
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m3kw9 • today at 7:21 PM
real world user interface done right
I think it also highlights something: better things are possible.
Zero lost suitcases doesn't require magic to achieve. It just requires enough workers or enough time to make sure each worker is able to do their job successfully. Unfortunately financial and time constraints mean that very often there aren't enough workers or enough time, and some passengers suffer.