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afavouryesterday at 5:42 PM6 repliesview on HN

I think it also highlights something: better things are possible.

Zero lost suitcases doesn't require magic to achieve. It just requires enough workers or enough time to make sure each worker is able to do their job successfully. Unfortunately financial and time constraints mean that very often there aren't enough workers or enough time, and some passengers suffer.


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gmd63yesterday at 6:01 PM

Also requires a culture of respect for the people who are handling baggage - an important thing lacking in parts of society in the US, where working fast food is used as a pejorative.

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bakiesyesterday at 8:03 PM

Something I noticed when I traveled to Japan was how many workers there were just doing things. Attention to detail is so amazing. Things as simple as guiding people in the sidewalk while construction vehicles exit the site has a person dedicated to it

psadauskasyesterday at 6:37 PM

> financial and time constraints

What a passive way to say executives kept a larger share of profits for themselves, forcing workers to be stressed and do a sub-optimal job.

Its like the news reports that say "an officers weapon was discharged and someone died at the scene", rather than "a cop shot and killed a guy".

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nielsbotyesterday at 9:56 PM

> financial and time constraints

I read this as "profit focus"

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ToucanLoucanyesterday at 5:56 PM

Oh why even mention time constraints, we all know damn well it's financial. Every corp on the face of the earth is constantly cost-cutting everything to the bone to justify more bonuses and higher executive compensation, while making sure the service or products provided are just barely good enough where people don't stage outright riots.

In the sixties, the C-suite earned 21 times what the line worker did. In 2024 it's almost 300 times. So every single time you're dealing with a product that's been value-engineered to where it barely functions, or service people paid too little and empowered too little to actually help you, or stuck in a long ass line because they won't hire enough people, or stuck talking to some damn robot because people are expensive, it's beyond a safe bet that you have an executive or several to blame.

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mc32yesterday at 8:09 PM

Also you need to keep organized crime out of airports. Some percentage of lost luggage is actually stolen luggage. Misrouting is also another large percentage. In the US unclaimed lost luggage ends up in some gigantic warehouse in Alabama.

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