alt Hacker NewsMy last experience with a support chatbot was actually pretty decent. It collected all the information, asked followup details, and then fired that whole thing off to a human to deal with. It was perfectly fine.
Replies
crabmusket • yesterday at 11:20 PM
"smart answering machine" seems like a very apt use case for LLMs, provided the rest of the system works - that a human actually received and acts on the feedback.
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lurk2 • yesterday at 11:46 PM
Whenever I interact with them I get asked to describe my issue then regardless of what I write I get asked a battery of questions you would expect are getting fed into a form and then on the off-chance I get connected to a human operator (which was my goal to begin with) they end up asking me for all the same information again.
esafak • yesterday at 11:54 PM
Do you remember what product they used?
my only experiences with chatbots so far have been as instruments for companies to avoid their contractual obligations and just not provide the options that I would have asked a person directly for
obviously not a problem with the technology itself, it was like that with more primitive answering machines as well, often there only to either answer the obvious things, or stonewall people with real problems with the product or service hoping they'd just give up and take the loss