This is the thing that drives me crazy. Most of these phone calls should just be emails; I can usually stand to wait a week or two for the company to get back to me. General support funnels like [email protected] have been dead for most consumer-facing technologies for close to a decade at this point. I’m not installing an app for every company I’m forced to interact with when there are already existing, universal technologies available that they could implement if they just priced their products appropriately.

Yeah. I recently had to deal with Amazon's robot. Definitely bird-brained but close enough that the right objective was accomplished even though I don't think it ever understood what happened (but woe to the non-native speaker!) The problem is not chatbot customer support, the problem is bird-brained managers that think a system that solves 99% of issues doesn't need a fallback for that 1%.