logoalt Hacker News

justinclifttoday at 12:37 AM1 replyview on HN

> To be honest, I find it hard to believe this is common.

I agree. But it still happened, with literally no warning (I actually checked), and their support staff refused to even call me to get updated card details when I was in the middle of an actual cyclone. ie phone service worked, internet didn't

Directly impacting our customers, who were extremely unhappy (to say the least).

"Fuck Hetzner!" is not nearly strong enough to convey the sentiment.


Replies

stephenrtoday at 1:54 AM

I mean, the context here is that a company stopped providing services after a bank cancelled a credit card they had been charging.

For all they know, your legitimate charges were the fraudulent charges that triggered the cancellation.

I cannot fathom why you keep using the term "expired" when that is a very different scenario to "cancelled by the issuing bank".

show 1 reply