alt Hacker NewsI’ve been doing a lot cancellations recently and almost 80% of the services a completely scammy on unsubscription, from simply making it complicated to making a call that takes 30 minutes to cancel. It’s a travesty, and it’s one of those things they should just get penalized and to pay fees under current consumer rights now in addition to clarifying the regulation. It’s clearly hostile, intentional and acts like a scam. There are enough components for consumer rights bodies to act on in many countries
The thing is, it's so incredibly easy to make legislation that completely solves this. You just make a law that says "it must be as easy to cancel a service as it is to sign up for that service". Handles basically all edge cases, doesn't create misaligned incentives, and is very easily enforceable.