I'm not a fan of the "something better" phrasing myself. It's very much anti-systems-thinking.
Engineers should be honest that everything is a tradeoff. For the up-front convenience you get with phone tickets, you impose additional failure modes, dependency chains, and accessibility issues that simply weren't a problem with paper ticketing.
The "phone-ification" of everything will probably bite us in the behind in the future, just like the buildout of out car-centric environments does now.
This is how I feel with the places that want to lock up your phone. There are safety considerations in that. But we're just astrotrufed into the "well this is better" PR campaigns from yondr.
>For the up-front convenience you get with phone tickets
Even as a person who does have a smartphone, I feel like phone tickets are anti-convenience because they rely on terrible apps like TicketMaster. It's only a positive trade-off for venues or whoever. If they texted or emailed me a QR code, that would be a positive tradeoff (and a texted QR code would probably work for this guy's flip phone too)