alt Hacker NewsIn all seriousness, shouldn't Anthropic be heavily dogfooding this sort of use case? I'm also not a huge fan of Amazon's support system, but they at least seem to be using their AI tools a lot for support responses (which has its own issues, but credit where its due).
Every conference talk on this stuff seems to suggest that we're all way behind the curve on AI implementation, but I suspect its mostly smoke and mirrors and mechanical turks. My company invests heavily in automated IVR and chat responses and we still optimize for getting the customer to a real agent. Those agents are largely overseas BPOs, but at least that's better than an AI loop that gets you nowhere.
The truth is that it has nothing to do with AI. Many tech companies learned from Google that the most cost-optimized thing to do is provide zero recourse to customers.
Companies that operate this way figure their customers are either so entrenched they’ll never leave or that it’s cheaper to get a new customer than expend a human’s time fixing a customer’s issue.
I hope OP either files a chargeback with their card or files a small claims court suit. Either way, they should take their money elsewhere.
But they probably won’t, because Claude is the best coding agent. Just like Google is the best search engine/free email/etc.