alt Hacker News> 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case.
That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise?
Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).
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I have heard OVH support be tricky but personally, I have talked to one of the main devs in their discord server for something not even too tricky, but they were kind enough to just walk me through it.
I am not sure but I do think that they might have a ticket system there too.
Either way both Hetzner and OVH would respond in better technical rigour
I used to like bunny but this ain't a good look :-(
> That's basically how this whole industry works?
Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.