alt Hacker NewsI thought exactly the same! My question: How/Why were they able to speak to a human (or maybe chat/email)?
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evolighting • today at 9:42 AM
Several years ago, one of my Gmail accounts (mainly used for non-serious purposes, such as registering on gaming forums) was stolen due to a password leak. I received an login alert via a forwarded email, but since I hadn’t set up a recovery email address, I lost control of the account. I couldn’t even find any way to reach out to someone to take action and recover my email account.
All you can do it post a thread on the support forums, and nothing happen anymore;
I think for ordinary users (rather than developers or merchants), this is even worse.
Last year our bakery business got blocked from Google Maps. Reason: Your business is not eligible...
Yep, apparently a brick and mortar bakery isn't eligible for Google Maps. Obviously bogus. I appealed over and over again, rereading the rules, watching every dumb YouTube video, fixing every minor imagined transgression I could think of and each time just got another BS automated "your business is not eligible...".
Pretty much gave up them my partner decided to try one more time. In Vietnamese.
We had both been trying, she in Vietnamese, me in English, but this time she tried it at about 10:30pm local time and apparently it got routed to a bored Vietnamese speaker in the California help center, who fixed it immediately.
So it is possible but it'll take some weird combination of luck and timing.