alt Hacker NewsI think the right step would be to somehow communicate to the vendor that this feature is needed (eliminating the PM backlog BS) and their coding Agents should pick it and build it. The real moat they have is SaaS vendors have everyone believe that trivial feature requests take time to implement.
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That introduces a level of indirection between "what I want" and what gets built. A workflow like the OP just has less friction. SaaS platforms would want to provide more stable accessible APIs if it becomes a popular model, because users would find it more usable.
> have everyone believe that trivial feature requests take time to implement.
This could not be more wrong. Features do, because telling a user they can do X comes with a standing promise that it works, the results are correct, the ui is accessible, the feature cleanly interacts with all other features in the system (both now and in the future), corner cases are worked out, etc. And that burden is where prod+eng spend time.
Doesn’t sound like you have much experience in software businesses.
> The real moat they have is SaaS vendors have everyone believe that trivial feature requests take time to implement.
So true. People are going to be sooo mad when they find out we all have these Build Features For Free buttons and just don't press them.
There is an entire industry of Salesforce, Workday, ServiceNow consultants and almost any other major SaaS app that you can hire to customize the app based on public APIs. I can’t imagine choosing any mission critical SaaS app without publicly documented APIs