alt Hacker NewsIt's literally the largest registrar in the world, by a large margin.
When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases.
That's what makes this particular story so egregious.
Domains are a very funny business. I can't think of anything so crucial to businesses, that at the same time generates so little revenue per customer. Your entire technological infrastructure depends on it, yet it costs $15/yr. Making a single support request can turn you into an unprofitable customer.
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They are the biggest because they undercut all the other registrars and spent millions on Superbowl commercials among other strategies. Size does not automatically equate to competency. Sometimes bigger can mean more mistakes are likely to occur and customer voices may be more likely to be unanswered in the ocean of support issues.
> more likely to have established processes that work for all sorts of cases
Whatever their process is, it's concerning. I wonder how many sign-offs are actually involved, or if it's just a ticket handled and closed by a rep.
Either way, GoDaddy is not the first choice for a new domain in 2026.
Then a paid support plan at $500/mo for those mho want it?
> They're more likely to have established processes that work for all sorts of cases.
In my experience the sentence is only correct this way: "They're more likely to have established processes for all sorts of cases"
They have lots of clients. They have big opportunities to streamline support (which is a cost center). ... do you see where it leads? Read the OP, if not!
> When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well.
That is also at least 10 years old stale matter. Have you ever read people wrongly being locked out from a BIIIIG provider unable to get through to get remedy? Apparently no. I did. I am sure several other people here did too.
Motto: "Eat shit! A trillion flies cannot be wrong!"
>It's literally the largest registrar in the world, by a large margin. When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases.
It's also literally one of the most criticized and awful registrars in the world, by a large margin. If decades of stories like this don't convince you to go with a more reliable registrar then I have very little sympathy.
This story is not egregious, it's in fact typical of GoDaddy. Every so often we get a HN post with a GoDaddy horror story. You'd think people would have learned by now.