alt Hacker NewsAnthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.
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Maybe it’s in order to have an external provider to blame for failures and shift the blame/responsibility?
> that's how little support matters to them
I’m coming up on my one year anniversary of having my Claude Pro account terminated for reasons that to this day remain an utter mystery. “Here, submit this Google form and we’ll look at it.” They have never done so in the one year since this happened. Once I interacted with what seemed like a human; but weeks later it was replaced with the brain dead fin.ai
At least they did not steal my money; so I should be grateful for that. But as a small potatoes user, I advise everyone contemplating dealing with this user-disrespecting company to walk away.
Huh? Why wouldn’t they just spin up the current help-desk darling? (Intercom) Rolling their own seems silly.
They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.