alt Hacker NewsThey saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
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Unsure how true that is. Google cloud is tiny compared to aws for a reason.
It matters. People will switch if you piss them off.
This is exactly it. I feel like I see more posts bitching about Anthropic than OpenAI, yet at the same time it seems like nobody moves away from Anthropic. As long as the strategy works, why bother changing it?
Tell me about it. As an individual user you absolutely CANNOT get support is some (if not many or all) circumstances. It’s really quite shocking
When you mention it, providing superlative front line customer support sounds like a perfect fit for organizations selling “AI” solutions…
Some big tech companies should get right on that. <ahem>
In Google's defence - crappy customer service is a widely accepted business model
Sorry this is totally unrelated but it caused me to have an epiphany:
Google is not a software, hardware, or SaaS company. They are an ad-funded moonshot R&D incubator, searching only for billion dollar lightning strikes.
Every part of their business exists only to broker and sell ads or capture more market share to show ads to or to collect and trade data/Metadata for better ad targeting.