alt Hacker NewsI think this is a good idea.
Almost every time I get a call from TELUS about a new service or promotion, it’s someone from the Philippines or India. A lot of them speak English fluently, but the accent and phrasing can be pretty different from what I’m used to, and I don’t always catch everything they’re saying. Sometimes I feel like I’m guessing a big chunk of the conversation, which makes me not want to engage, especially on sales calls.
It matters more when I’m the one calling them for billing or technical support. In those cases, clarity really counts, and it can get frustrating when I have to keep asking for repeats or try to piece things together.
Honestly, I’d love something like this for my own speech too. I’m Japanese and have a fairly strong accent, and it would be nice if people could understand me more easily without having to guess.
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I don't like it. It's inevitable, but no reason to cheer it on. I find it similar to Google Mail or YouTube autotranslating content without opt-in (and sometimes opt-out). It's continuing a trend of you can't really trust the content you see is the content someone else sees or what they sent. It says it only changes accents, soon it'll filter swear words and what else? The end game for the legal use of such tech is always injecting ads. And with this particular tech, we know that the legal uses will be a negligible fraction of the real uses.
Changing an accent doesn’t change the content the person on the other end receives it with. Most of my issues with overseas support is that they have no real context for my problem. It’s not just a language barrier, it’s a culture barrier.
When calling support in my own country it is much faster and easier, because they intuitively understand the type of issue I’m having and can better relate. I question if changing the voice would make it more frustrating, as I’d have similar issues without the obvious explanation as to why it’s happening.
Japanese politicians and CEOs like talk about how AI and robotics will offset labor shortages. The xenophobe party goes so far as to say that this means there is no need to dilute the pure blood of japan, by offering any path to stable residency for foreign workers. But I think just as easily AI could serve to solve the real problems of integration and understanding from just accepting foreign workers. Of course this doesn't solve the imaginary race purity problems of the xenophobes.. But now I can see a path, where maybe they could just opt into some filter, where all foreign humanity and culture is just altered by AI to look like Japanese things, so they dont ever have to feel uncomfortable.
Regardless of tech you can always improve your speech. I had a Japanese girlfriend who went through the process and 80% of the results where accomplished by learning the ~20 vowel sounds found in American english (vs her native 5 vowel sounds).
You get calls about a new service or promotion, and it's the diction of the caller that makes you not wish to engage...?!
God forbid they hire canadians
I hate to break it to you but like 60%+ of the time when someone is calling you claiming that they're from Telus/Rogers/Bell they actually aren't.
I think it's dehumanizing. Yes, they have accents. English isn't their first language. TELUS decided to move jobs they could have given to Canadians offshore to save a buck or two. We're already conditioned to treat service reps like punching bags; now we're literally taking away their voices and further devaluing them. Not okay.