alt Hacker NewsIf there are any Dropboxers here (drew—I emailed you a few weeks ago, but I imagine you're busy):
I went to prison for 18 months, my digital and physical life was stolen from me: https://news.ycombinator.com/item?id=45451567 applies to my Dropbox account (and Apple but separate problem); I just received the "your account will be going bye-bye" email. I have very important dead-mom-club stuff in there, and support is useless. :(
Edit: Thanks unofficial Dropbox support channel; thanks Drew :)
Edit edit: Try my luck with my Apple account now, I guess—Tim Cook, you busy?
Replies
>I went to prison for 18 months, my digital and physical life was stolen from me
This is wild phrasing.
Oh man, sorry to hear that. I had a secondary Dropbox account I used for a few small but important documents. At some point I somehow lost the 2FA factor, and I don't know how as I've managed to keep the 2FA for every other one of my services across multiple app/os/phone installs.
Anyway, I reached out to their support for help and they were utterly useless. I had a couple weeks of back and forth with them before giving up. I hope I never actually need those docs.
I hope you have a better outcome than I did.
sad that going viral on social media is the only functional support system for many tech companies. good luck hope you get your mom's stuff.
This must be one hell of an edge case - glad to see you are "free" :).
[dead]
Hi Josh -- Drew here -- our escalations team should be reaching out shortly. (Losing phone, 2FA keys, etc. can be tricky but they should be able to work with you and hopefully verify enough to get you unblocked.)