Totally agree, gov pages should be widely accessible. Also gov services should NEVER mandate internet access. There should always be a way for tech-illiterate people to ask someone, and fill their forms
FTA: 'To apply for their services, customers could either use an old ASP form on the website, or follow a manual process.'
>> There should always be a way for tech-illiterate people to ask someone, and fill their forms
Isn't that more open to fraud and abuse though by the "someone" whether that is a gov employee or otherwise.