alt Hacker NewsThey are competitive price wise, but less competent human wise.
Their lack of user care shows when you start talking to support. I've never had this experience with an US company (except the US giants) where support basically gives me an "it is what it is".
The most recent that really put the cherry on top.
I was planning on dropping them when running out of prepaid credits.
ALL SaaS software I've used before that had a top up option would notify me when my credits where about to run out. Bunny doesn't.
What is a point of a credit bar (progress bar) of you can go into negative? I went into negative.
There is no option to pay only what you've used, but the minimum necessary is a 10er.
Which should remain as credits in your account for future use.
But then you can't even spin down your usage by dropping everything because merely having the account you pay the monthly subscription of 1+vat.
Support: paraphrasing "that sounds right". And I could be quoting them with this for almost all 3 times I've interacted with them.
Yes, I am very much unpleased on customer support experience. But they are not unique and a symptom of multiple EU providers I've switched to in the last 3 years.
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Not saying there are companies going above and beyond for customer service but getting a human answer at all when spending single-digit euros a month seems impressive enough; then again I am european so certainly biased :)
What would an american provider have done? Changed their pricing model for you?
How much do you pay per month? Never expect a real human tech expert if you only pay 10$/month for something. A human talking to you for 15minutes destroys their entire profit margin on your payments for years. Unless you hit a bug or something in their system, support is expensive.
> ALL SaaS software I've used before that had a top up option would notify me when my credits where about to run out. Bunny doesn't.
"Our system will automatically send multiple warning emails if your account balance drops beyond a certain point" from https://bunny.net/faq
I don't know what that "certain point" is, though.
> There is no option to pay only what you've used, but the minimum necessary is a 10er.
Yeah, annoying but also understandable because of payment processing fees.
> But then you can't even spin down your usage by dropping everything because merely having the account you pay the monthly subscription of 1+vat.
That's incorrect, if you have zones, then you get billed €1/mo, if you don't have anything, then you aren't billed anything... this is my billing history:
Monthly usage for May, 2026: $1
Monthly usage for February, 2026: $1
Monthly usage for July, 2024: $1
Monthly usage for June, 2024: $1
Monthly usage for July, 2022: $1
So you unhappy with their pricing policy, which sounds understandable. But what were you expecting the support to do about this?
> I've never had this experience with an US company (except the US giants) where support basically gives me an "it is what it is".
Similar US vendors = you're lucky to even get someone to talk to or is too far from the chain to actually know so you get a "generic" answer.
Something similar happened to me with twilio - years ago I had a number 'parked' with them, my card expired, they never notified me, account went into arrears, and they cancelled my number. I was quite a special number, a UK '0200' number they'd released somehow, which shouldn't have been released. When they then acquired sendgrid, to add insult to injury I eventually found out that I was blacklisted and had to go through various validation procedures in order to do business with them, which I declined to do.