alt Hacker NewsThat they don't value knowledge as a good in and of itself is exemplified by the fact that the first (and only) e-book which I "purchased" using a $10 store credit offered for browsing on a certain day (it got me a check from the ebook pricing settlement) for my Sony PRS-505 from the Sony store was so riddled with typos I had to check out a copy from the library so as to determine what some text was so as to submit a list of errors for correction.
(That said, I've _never_ bought an e-book since which didn't have at least one typo or mis-formatted bit of text, including _Dune_ which I didn't get until it had been available as an ebook for _years_)
It is publishers who generate ebooks – often with poor quality control as has been well known for two decades now – and provide them to distributors. Sony is just one distributor for such publisher-generated ebooks. Sony was probably unaware of the errors in that one of its myriad inventory until a customer alerted them, and the most it could offer would be a refund.
Obviously Sony has neither the right nor the competence to take a book it receives from a publisher and alter it to improve its quality. Your annoyance of someone “not valuing knowledge” should be directed at the publisher.