alt Hacker NewsI don't need a physical address nor a phone number to get a refund from my local electronics store either, but I do believe they should be available.
I don't need a physical address nor a phone number to get a refund from my local electronics store either, but I do believe they should be available.
Apple is the analog to the local electronics store. They're the ones with the direct relationship with you, they're the ones you paid, they took a 30% cut off the app developer's top line explicitly under the pretext that they handle the whole store arrangement.
And sure enough, they are in fact the ones who can issue a refund if you need one. The developer cannot. By design.