alt Hacker News> In the worst case, banks actually don't make it very hard for seniors to reset your password/passkey; just show up at a branch with photo ID, your bank card, and your PIN, and a teller will help you reset your credentials. They do it all the time.
Maybe... I just ran into an annoying scenario where the largest bank in Canada made an administrative error where they mislinked an account belonging to me to my wife's profile.
I went to a physical branch to get it fixed and was told that branches don't have that kind of ability so I'd have to call customer support.
I called customer support and failed the verification questions because the expected answers were wrong, based on their own clerical error. After failing the verification questions, I just got a "we have to end this call, no additional information can be provided, please visit a branch."
I was able to get around it by calling back in and providing the incorrect, but expected answers to pass the verification step - I imagine, however, that this could have turned into a real nightmare for seniors, or anyone who wasn't able to deduce what the expected verification answers were.
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> I went to a physical branch to get it fixed and was told that branches don't have that kind of ability so I'd have to call customer support.
What are the branches even for if not customer support?
With advent of ai-based impersonation, I wonder why in-person reset is not the priority right now
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This is more a statement of how awful Canadian banks are than anything else. For anyone unaware we have an oligopoly of five identical banks all of which treat their customers like shit and effectively extract tax from the Canadian population while providing nothing.