It seems like the article's unspoken consensus is if they hired people (ideally local) and paid them a living wage it would go back to working well enough like it did before they attempted the bot.
I wonder why no one brought that up as a solution?
But then number would go down... number can't go down!
Because corporates operate on a religion with forever changing principles with trends and speaking against the vogue trend is taboo.
AI driven individual incentives for decision makers. Comp goes up for showing off AI, not hiring people.
Lots of “thought leaders” who push the solution but will be gone for the consequences. Next folks (usually those who remain) clean up the mess to no fanfare.
Just another example of using AI as the solution when the real solution is obvious and here.
I am wary of stories like this, since they seem to appeal to what people want to be true rather than what is necessarily happening.
There are a lot of businesses quietly and conservatively implementing AI and seeing real results - it's just the crazy Jerry Springer blowups you hear about!