alt Hacker NewsExplain to me then why pharmacies have almost exclusively used IVR based phone systems for pharmacy refills and prescription management for the last decade?
Like they don’t even say the full name of the prescription they just tell you the first three letters and they’ll say “for the patient born on…”
Current pharmacy IT systems are currently almost 100% automated so how are you claiming it’s the first use?
Do you actually use these systems? They can’t at all handle my case where half the time the drug is on back order or there some insurance non sense in the way. I need to talk to a human every time