alt Hacker NewsNPS is notoriously unreliable. When I’m frustrated with a stupid support clanker, I don’t wait for another different clanker to ask me how it did. I hang up.
If that’s how you’re measuring patient satisfaction, you’re completely clueless.
NPS is notoriously unreliable. When I’m frustrated with a stupid support clanker, I don’t wait for another different clanker to ask me how it did. I hang up.
If that’s how you’re measuring patient satisfaction, you’re completely clueless.
It’s probably how their payor measures performance.
But I thought the issue with customer surveys was how biased they could be toward negative experiences cuz nobody else is angry enough to respond.