alt Hacker NewsIt’s probably how their payor measures performance.
But I thought the issue with customer surveys was how biased they could be toward negative experiences cuz nobody else is angry enough to respond.
It’s probably how their payor measures performance.
But I thought the issue with customer surveys was how biased they could be toward negative experiences cuz nobody else is angry enough to respond.
They have so many possible biases that are hard to control for.
They can be biased toward positive experiences too, if customers feel the job of the person that helped them is on the line.