alt Hacker NewsI agree wholeheartedly with your first sentence here. But I find it difficult to think of a worse example you could have picked than taxis. For all Uber's many faults, the taxi companies were worse. Hell they're still worse.
Are you old enough to remember the bad old days?
Whilst you can argue that services may have improved in some respects, the action towards resolution to problems is carefully monitored to help as least as possible and insulate accountability within a blanket of 'help' agents.