I've had Dell XPSs and Lenovo Thinkpads exclusively prior to Framework, and they all died by component failure. Sure, Dell will send a technician to your house and Lenovo has off-shore call centers, but the end result is the same: either buy an eye-wateringly expensive warranty that won't cover most failures or buy a new laptop.

While I'm all for stronger consumer regulation when it comes to this stuff, on balance I prefer the Framework approach here relative to the other options available to me.

The 16 I have clears the low low bar gaming laptops have set.

My previous laptop was an ASUS G14 and it didn't even take two years for huge problems to appear - particularly throttling.

Also the very last firmware update absolutely destroyed power management, making it idle at a crazy 20W.

The keyboard in my Framework is weak and I had to replace it, but other components are doing well.

When your laptop dies what would you prefer, to be able to buy the specific broken part easily and replace it yourself or be forced to buy an entire new laptop?

To be fair, I've bought things for more that promised zero support, but at least you know what you're getting into with that. Bad support is just plain bad.

I opened this thread to see if he was active in it. Disappointed that I haven't seen him in here.

> Can anyone defend this? Why would anyone purchase anything from this company ever again?

I mean, if you want my personal reason - I assume any company warranty is barely worth the paper it's printed on - I'm very hesitant to do a bios update ever, only to address specific issues. So yea, I'd buy another framework (currently have a 12, and I love it despite the many flaws)