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Dutch regulator fines Uber $966M for automating driver suspensions

38 pointsby geoffbptoday at 5:32 PM40 commentsview on HN

Comments

sajithdilshantoday at 7:23 PM

> Uber temporarily suspended accounts of some drivers who were suspected of fraud, including when its systems concluded drivers had taken unnecessary detours to inflate fares or accepted trips without intending to complete them

Regardless of how Uber did it, these kind of drivers should be removed from the platform. This happened to me more than once. It’s quite frustrating as an example you want to get to airport and a driver has accepted your request, but you can see in the app the vehicle doesn’t move. One time this happened for all requests on Uber when I wanted to go to airport early morning and had to switch to Bolt

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loegtoday at 7:04 PM

This is likely more than Uber's entire Netherlands annual revenue, I think.

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tchallatoday at 7:02 PM

> GDPR rules ban decisions made solely by computer algorithms when they have a significant impact on people’s lives, such as on employment, saying such decisions require meaningful human review and a way to challenge a decision.

The law Uber broke. I can’t believe they found it that difficult to follow something as simple as that.

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SpicyLemonZesttoday at 6:57 PM

We’ve gotta normalize linking to the underlying ruling. Uber says they didn’t automate any permanent suspensions and the regulator says they did; how can anyone interpret this story without more information on how the regulator determined this?

amazingamazingtoday at 7:15 PM

I am curious, if the algorithm provided the recommendation and a person had to say agree or disagree for each would that be against the law?

Uber may want to reconsider operating in the Netherlands- would be surprised if they get this much in profit from this region. Unfortunately for them these laws are EU wide.

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formerly_proventoday at 6:49 PM

*Netherlands raises $1bn in special taxes from overseas operation.

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friscotoday at 6:57 PM

Sorry how else are they supposed to do it at Uber scale?

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