Yeah, absolutely horrible situation to put people in, let bugs stay unfixed that leads people to being stranded in foreign countries with no clear resolution in hours, and on top of that neither parties seem to be interested in just fuzzing up and fixing the fucking problem.
> Monique Hawkins, the acting chief executive of the immigration campaign group the3million, said it had seen previous cases similar to Webb’s, adding that it highlighted vulnerabilities in the system and it was “crucial that people have a genuinely stable means by which to prove their status”.
> She told Politico the eVisa rollout had been “rushed”, adding: “We regularly see people not only denied boarding, but also compensation, as carriers and the Home Office play a blame game shifting responsibility between each other.”
There will always be bugs. The larger process and organization needs to be setup to deal with that.
I'm hearing echoes of half the engineers and product people I've worked with in my career in tech:
"Oh, that's an edge case. 0.1% of users will encounter it. P2 bug, not a ship blocker."