> Like needing a smartphone to read a menu at a restaurant,

Every restaurant I’ve been to like this has a menu somewhere.

> or replace a lost credit card.

The phone numbers never stopped working. You just stopped calling

Or passes to buses, trains, planes, concerts, sports arenas, and possibly soon government identification.

There was a recent story about some guy who had been buying season tickets for decades by paper ticket. The stadium shutdown the paper ticketing and left him without an option, except to purchase a smartphone.