alt Hacker NewsI’m really excited to try this out. Fable and Opus 5 constantly wow me when working together. Unfortunately, I’m a little burned because of technical issues.
Anthropic accidentally over-billed my account, and when I reached out to the support bot, it downgraded my account to a Free account. It’s been impossible to get it resolved and I have almost $200 held hostage.
I don’t want to do a charge back. I’m one of the main advocates for Claude Code at work, I use this subscription to try out new features before it’s available at work.
The whole experience has been illuminating about our dependencies on these AI companies.
Replies
you aren't the only one with this issue. many other people I've heard had a similar issue with anthropic billing. I also had a weird edge case behavior around billing where it blocked my usage due to an unpaid bill but then also wanted me to pay for that blocked unavailable usage when I would reinstate my account.
I am disappointed in how anthropic handles billing, and is using AI sloppily for customer service around here. Very unprofessional, and at this point since its been well known and shared, it also is feeling unethical.
had a similar issue. just do a chargeback.