alt Hacker NewsI bought a Hisense TV a few years back and when I set it up, I could not proceed without downloading the companion app. I was curious so I called support and told them that I didn't have a phone and asked how I could activate the TV.
Support had no answer for me other than "well you need the app". When I told them I didn't have a phone to install it on they just said "no that's not correct, you must have a phone..."
Replies
You should have told them the required phone was missing from the box.
"I have a PinePhone with phosh, which is neither Android nor iOS — where can I get the app?"
Obviously, it still won't get you anywhere except maybe hasten the return as it is not compatible to your environment.
Given how few people have landlines they probably thought you were trying to prank them.
> so I called support and told them that I didn't have a phone
Did they ask what device you were calling from? :)
> "no that's not correct, you must have a phone..."
Well, I guess they were right if you were lying.
This should be an accessibility complaint under the ADA. That should be a big money settlement.
There are numerous disabilities that would cause someone to not have a smartphone capable of running an app. Hell, even addiction to social media or porn could satisfy