alt Hacker News> We say something like:
> GitHub Actions: 12 hours affected in the last 30 days (98.31% uptime).
This is trying to shine the most favorable possible light onto a deteriorating situation. It doesn't take away from the fact that most businesses have measurable missed revenue in downtime. Customers that shop somewhere else, ads that were never severed, leads that grew a little colder. 12 hours of downed GitHub results in millions of dollars of lost developer productivity that was externalized by Microsoft to other companies.
We shouldn't be trying to spin downtime as "just a few hours a month." Those hours cost real dollars.
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Favorable spin? The article's point is that "12 hours a month" makes the cost very obvious, and I agree with the article.
Then again if you’re a business relying on GitHub enterprise you have an SLA and you can and WILL charge GitHub for failing their SLA. Usually there’s a real measurable dollar value tied to that SLA per dollar and it’s not cheap. What surprises me in particular is that the global API and the GitHub EE API are the same which is a big no no. This is even more surprising given the fact that paying GitHub customers are clearly the minority both in numbers and code velocity. My assumption would be that GitHub is keeping EE up and the rest of free or pro users just have to suck it up. If that’s not even the case then it’s only a matter of very short time until GitHub will see businesses leave to more reliable competitors
> ads that were never severed
A lack of ads is an argument for more downtime.
> We shouldn't be trying to spin downtime as "just a few hours a month." Those hours cost real dollars.
They're also completely irrelevant, you as a customer of a service that is down can lose the same amount of money in a 5 minutes outage or 30 days outage, if you were only relying on this service for one operation that took 1 second and had to happen during the time where the outage happened.
Depending on the service in question, no amount of downtime is acceptable, however unrealistic this is.
I don’t see why you think “12 hours affected in the last 30 days (98.31% uptime)”
Is trying to spin anything. It’s making easier to see the impact over the last 30 days. I agree with the article